Does it disconnect after a specific set of actionsĩ. Is the My cloud connected directly to the routerĤ. Whatever additional details you can provide may also help us with your particular issue. We found that the performance degradation issue may have been one cause for the network disconnect issue. The My Cloud IP address is not present in the Routers routing tableĬlarification : What firmware are you presently using? If you are not using the most current firmware release, 3.03.02, you may want to update to it. ![]() Cannot Access device thru My Cloud App from the Same network.Please, if you have issues with the drive disconnecting, can you provide us with further information based on the list below?įor users reporting the device disconnected, what exactly does the disconnecting mean to you? In an attempt to get better information on this particular issue, the My Cloud disconnecting from the network, we are asking the community for more help.
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